Candle Care & Safety

• When lighting a candle for the first time, it is advisable to burn it for a minimum of 2 hours. This initial burn is essential as candles have a burn memory. Doing so will help prevent 'tunneling' and contribute to a longer lifespan for your candle.
• Please refrain from moving the jar while the candle is lit or until the wax has completely hardened.
• Feel free to keep your candle burning for as long as it is deemed safe.
• To maintain optimal candle performance, ensure the wick is trimmed to 5mm before each use. This practice prevents the flame from becoming too large and minimizes the production of excess smoke.
• It is essential to always make sure to extinguish your candle before leaving your residence or going to sleep.
• It is important to never leave a candle unattended in the presence of pets or young children.

Finally, remember to take a moment to unwind and breathe in the delightful scent of the candle. Rest assured that the fragrance is non-toxic and safe for both your health and the environment. Inhaling the aroma of the candle will actually have positive effects on your overall wellbeing.

Our Candle Jars Are Drinking Glasses

The jars we use are carefully selected for recycling. After you have enjoyed your candle, simply wash the jar

with some dish soap and warm water, then use it for any drink of your choice.

No-Fuss Returns: Unsure if you'll love it? Rest assured, if you're not happy with your purchase, we'll gladly refund you. Explore our Returns Policy for full details. Available for 30 days (Learn more below).

Delivery: We offer standard shipping (2 - 5 business days) in Europe and (4 - 7 business days) to the United States of America. Shipping is FREE on orders £85 and above to the UK. Express shipping is also available at check out.

STANDARD SHIPPING

United Kingdom: 2 - 3 days

Europe:                    3 - 5 days

USA:                        4 - 7 days (typically delivers in 6 days)

The Americas:       4 - 14 days

Asia:                        6 - 8 days

Australia:               6 - 10 days

PRICING

Prices for all products are set by the relevant local affiliate and will be shown in your local currency in line with the currency selected by the local affiliate.

The price of your order will be quoted including taxes depending on your address.

Shipping costs are not included in the price of items. The shipping costs will be added at the checkout and will be indicated as a separate charge on your order form.

Prices on the site may be modified at any time and without notice.

The price on the site at the time of ordering will apply to your order unless there is an error or inaccuracy or typographical error in a price, in which case we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing information. You would be notified of any such decision.

MORE ON SHIPPING

We accept orders worldwide. We always ship your order as soon as possible. For most of the year, orders are normally shipped next business day except for expedited order which ships same day, provided the order is placed before 16:00 GMT. During busy times of the year (September - December), shipping times may be 3-4 business days. We appreciate your patience and are constantly working to reduce our shipping lead times.

Orders will be shipped via either Evri, DPD, Royal Mail, UPS, FedEx, or ground carriers.

Shipping charges on online orders are estimated based on product weight and your shipping location. If the actual shipping weight varies, you will be contacted to approve the change before we ship your order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, i.e. unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURNS

To start a return, you can contact us at orders@itbogreen.com. Please note that returns will need to be sent to the senders address on the original shipping label.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@itbogreen.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like customised goods such as orders created as gifts with some personalisation. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@itbogreen.com